Refund Policy

Effective date: 24 September 2026 Last updated: 4 October 2026

This Refund Policy (the "Policy") sets out when and how Individual Entrepreneur Aleksandr Mozalevskii, ID number 322782609 (the "Service", "we"), refunds to users of the Coffee Meet Telegram bot (@ge_coffee_meet_bot) the amounts paid for access to the Service.

This Policy forms an integral part of the Terms of Service. Where this Policy and the Terms differ on refunds, this Policy prevails.

1In short

• Within 7 days of payment: we refund the full amount, no reason needed.
• After 7 days and until the paid period ends: we refund the unused days.
• A mistake on our side (double charge, access not activated, profile not reviewed within 7 days) — we refund the full amount at any time.
• Money is returned to the same card used for payment. We initiate the refund within 5 business days of approving the request.

2How payment works

2.1. Payment is one-off: a single payment gives access to the weekly introductions for one calendar month from the payment date (the "paid period"). Card details are not stored, and no automatic or recurring charges are made.

2.2. To stop taking part, you do not need to do anything: if the next period is not paid for, access simply ends. There is no subscription to cancel.

3Full refund

We refund the full amount paid for the period if:

• 3.1. No more than 7 calendar days have passed since the payment date. No reason is required, and it does not matter whether you have already had introductions or meetings.
• 3.2. Your profile was not approved by moderation and you do not wish to revise it — provided that the refusal is not due to a breach of the Terms or the Code of Conduct (section 8 of the Terms).
• 3.3. Access was not provided through the fault of the Service: a technical error, the profile was not reviewed within 7 calendar days (clause 3.3 of the Terms), or introductions were not made for reasons on our side.
• 3.4. You were charged twice or by mistake (for example, a double payment for one period) — we refund the excess amount.

The 7-day limit does not apply to clauses 3.3 and 3.4.

4Partial refund

4.1. If more than 7 calendar days have passed since the payment date but the paid period has not yet ended, we refund an amount in proportion to the unused days of the paid period. No reason is required:

Refund = amount paid × (remaining days ÷ days in the paid period)

Remaining days are counted from the day after we receive the request. Example: 29 GEL paid for a 30-day period, request received on day 10 — 20 days remain, the refund is 29 × 20 ÷ 30 = 19.33 GEL.

4.2. If the Service ceases to operate or does not make introductions for more than one consecutive week for reasons on its side, you may choose either a refund of the unused days or an extension of the paid period by the corresponding time.

5When no refund is made

• 5.1. The paid period has ended. A refund request must be sent before the last day of the period, except in the cases set out in clauses 3.3 and 3.4.
• 5.2. A meeting did not take place or did not meet your expectations, or you skipped weeks by your own choice. After the first 7 days this does not give a right to a full refund: such days count as used, and the paid period is not extended for them. The Service arranges introductions but does not guarantee that a meeting will take place or be interesting, clause 11.1 of the Terms. If your counterpart does not respond, please report it via the complaint option in the bot, this is taken into account in moderation.
• 5.3. The account was blocked for a breach of the Terms or the Code of Conduct (section 8 of the Terms). If on appeal (clause 8.6 of the Terms) the block is found to be mistaken, the paid period is extended by the duration of the block.

6How to request a refund

6.1. Write to support@coffeemeet.ge or to @ge_coffee_meet_support_bot in Telegram and include:

• your Telegram username;
• the date and amount of the payment;
• the reason — only for clauses 3.2–3.4 and 4.2; no reason is needed for clauses 3.1 and 4.1.

6.2. We reply within 3 business days with our decision and the refund amount.

6.3. An approved refund is initiated through our payment partner within 5 business days to the same bank card used for payment. The time for the money to arrive depends on the bank that issued the card — usually 3 to 10 business days, and up to 30 days for cards issued by foreign banks.

6.4. Refunds are made in Georgian Lari (GEL), up to the amount actually paid. If you paid a promotional price, the amount actually paid is refunded. Exchange rate differences and currency conversion fees charged by the card-issuing bank are not compensated by the Service.

6.5. Refunds are not made in cash or to a different card. Once a full or partial refund has been made, access to the introductions for the corresponding period ends.

7Disputed transactions (chargebacks)

7.1. If you disagree with a charge, please write to us first: a refund through support is faster and simpler than a dispute through your bank.

7.2. If a dispute has already been opened with the bank, we will provide the bank with information about the payment and the use of the Service. The same payment cannot be refunded twice — through support and through the bank at the same time.

8Changes to this Policy

We may update this Policy. The new version is published on this page with the date of the update. Changes that make refund conditions less favourable do not apply to periods paid for before the new version is published.

9Contact

Business details: Individual Entrepreneur Aleksandr Mozalevskii, ID number 322782609, registered address: 7th street N7, village Varkhani, Adigeni municipality, Georgia.

• Refunds and payments: support@coffeemeet.ge, Telegram: @ge_coffee_meet_support_bot